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EXIN ITIL 4 Foundation Sample Questions (Q320-Q325):

NEW QUESTION # 320
Which statement about the automation of service requests is CORRECT?

A. Service requests and their fulfillment should be automated as much as possible
B. Service requests and their fulfillment should be carried out by service desk staff without automation
C. Service requests that cannot be automated should be handled as problems
D. Service requests that cannot be automated should be handled as incidents

Answer: A

NEW QUESTION # 321
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals

A. 3 and 4
B. 1 and 2
C. 2 and 3
D. 1 and 4

Answer: D

NEW QUESTION # 322
Which describes the utility of a service?

A. A service that is fit for use
B. A service that supports the performance of the consumer
C. A service that increases constraints on the consumer
D. A service that meets its service level targets

Answer: B

NEW QUESTION # 323
Which practice is MOST associated with the use of empathy to understand users?

A. Continual improvement
B. Service level management
C. Service desk
D. Change enablement

Answer: C

NEW QUESTION # 324
Which describes a standard change?

A. A high-risk change that needs very thorough assessment
B. A change that needs to be scheduled, assessed and authorized following a defined process
C. A change that must be implemented as soon as possible
D. A change that is typically implemented as a service request

Answer: D

NEW QUESTION # 325
......

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ITILFND_V4 Vce Free | ITILFND_V4 Passleader Review

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Pass-Sure ITILFND_V4 Vce Free & Leading Offer in Qualification Exams & Marvelous EXIN ITIL 4 Foundation

EXIN ITIL 4 Foundation Sample Questions (Q320-Q325):

Quiz High Pass-Rate EXIN - ITILFND_V4 Vce Free

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